Terms & Conditions Of Purchase

These Terms & Conditions do not affect your statutory rights as a consumer.

Payment Method

Payment in our online shop is by Credit or Debit Card.


Historic Environment Scotland confirms your order by return of email wherever possible. If you do not receive it within 24 hours, please inform us by email or telephone and we will remedy.

Right to Cancel [For Personal Purchases Only]

If you have ordered in error, phone or email us immediately. 

To halt the sales process personally: simply stop when you receive the email with licence and fee.  Do not go to the website. Your order will cancel automatically

At the download website, you may stop: do not press the accept licence button or the pay button.

If you have downloaded, we will consider refunding within seven days. Please note that you may not use the image, it must be deleted and your licence rights will be revoked. We reserve the right to make a charge if you have used the image before you cancel.

Mistakes in Bills, Receipts, Invoices

We will correct any mistakes in credit card charges, bills, receipts or invoices as soon as you inform us.

Problems, Questions, Suggestions

If you have any question regarding your order, please contact Neil Fraser via:

  • Phone: +44 (0) 131 662 1456
  • Email:
  • Office Hours: Mon - Fri, 0900 - 1700 UK time; Closed all major public holidays.  An out of hours answering service operates.
  • Calls are charged at normal national rates

Our Company Details

Historic Environment Scotland
John Sinclair House
Bernard Terrace 
Edinburgh EH8 9NX 
United Kingdom

T: (+44) 0131 662 1456

Company and Charity Registrations

Historic Environment Scotland - Scottish Charity No. SC045925 

VAT registration no: GB221868015

Thank you for shopping with Historic Environment Scotland.


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